Business ProfileforWhitney Services

On 21 March 2024 Whitney Services came out to my mom's house to look at an issue with her plumbing in her master bathroom. Her name is ******** ********. I am her daughter. I paid for the service. Whitney identified that the faucet and shower valve needed to be replaced in the bathtub in her master bathroom. They said that Pipe needs to be modified (re-routed) in order to replace the faucet and shower valve. The cost was 321 dollars out of pocket expense. On wednesday 8 may 2024 Whitney Services came out to her house and did the work. Within a few days she noticed that there was still issues. On 6 August 2024 another company came out to her house to fix the issue. They discovered that the technician from Whitney did not complete the work properly. That company said that the tub diverter was improperly installed. Specifically, leaks were coming from the shower. On the tub diverter itself it was leaking due to Whitney using Chlorinated polyvinyl chloride (CPVC) sharp pipe which was improperly installed and causing the leak. I called Whitney Plumbing and explained the issue did not get repaired correctly and asked for a refund. A refund request was supposedly placed. I've called Whitney Plumbing several times over the past couple of months and am told that it is sitting in queue waiting for a supervisor to approve the refund. Everytime I have called I have been led to believe that the money will be refunded but that it was waiting for a supervisor to approve it. Today (25 September 2024) I called again. I was told that the person who does the refunds is on vacation. I asked to speak to the supervisor who would approve the refund and was told it was the person who went on vacation. I am not all sure of what is going on with them but I would like the 321 dollars refunded due to the issue not being repaired.