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Find a Location

8TEN Industries has 1 locations, listed below.

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    Business Profilefor8TEN Industries

    Ecommerce

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4162 Dover Road, Cass City, MI 48726
    BBB File Opened:
    6/12/2020

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    3 Customer Complaints

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    File a Complaint

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brandon W

    1 star

    09/02/2024

    I purchased a log splitter from this company. The CEO name is who I was dealing with. After I found his email online because his staff ignored my messages and phone calls, the CEO acted like he would help me. I initially emailed him on June 3rd 2024. It's been nearly 2 months now and I haven't received a resolution from the CEO or anyone at his company. He has continued to ignore my emails over the last few months. He's selling items that are brand new and advertised as working with no issues. However, the log splitter he sold me had a defect and is unusable. I messaged his staff about this in March after I got the item. His staff played games and were very unprofessional. When I first emailed the CEO he acted like he was professional, though things started to turn unprofessional when he asked me for pictures of the damage to the log splitter that I had already provided to his staff months prior. I told him that his staff already had the pictures and he ignored my emails ever since. on June 24th, 2024, he told me to deal with his legal counsel. I responded to him asking who his legal counsel is and he never replied back. I have emailed him nearly a dozen times in the past month with no response from him or his company as of the time of writing this complaint. I tried to contact the manufacturer for help and they told me they can't help because 8ten industries and his company are not authorized resellers of the manufacturer. His legal counsel is offering me a refund which very restrictive terms, including about posting reviews about my transaction. For that reason I post this review here for others to see. There executives will reach hard to try to ignore you once they think that they can as they did in my case. Besides the CEO, there are many other executives at this company who are unprofessional and highly unethtical

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