Business ProfileforMeridian Health Plan Of Michigan

The Meridian Health care plan has been great for the past 10 years until Aug 2022 when they stopped providing my booked medical transportation rides. I have no personal transportation to my medical appointments, and I have no one else to provide rides. I need chronic care for many ongoing issues. Meridian is using 3rd party ride companies such as Lyft, Uber and ********* that are 2 hours away or more that do not even service my rural area. I told them this yet they continue to book them and no one shows up or the ride is canceled by Meridian. Meridian absolutely refuses to use the ride company they used to use that does service our area. I have filed numerous complaints with their complaint ***** and no one cares. They don't do a thing about it, though they give you a complaint reference number and tell you someone will call you, they never do. There is no supervisor or corporate ladder of anyone else you can speak to, and they make up false names when you attempt to hold the ride booking agent or the company accountable. Your complaint falls on deaf ears and goes into the circular file while the person on the other end laughs (literally) as they take it. I have also complained to the ride dispatch and other agencies which are falling on deaf ears. The company itself tells me I don't get a choice. They don't even listen when I tell them the companies they are booking do not even service my area, and that there is only one that does. One wonders if someone is pocketing the federal funds and getting a kick-back. I am suffering not getting my health needs cared for by not being able to get to my primary care, pharmacy, hospital tests and labs and specialists. My other family members have changed insurances because they are not getting their rides either. We are tired of dealing with them. They are a terrible, uncaring, apathetic company. Unfortunately I have to wait until it is my turn to change. I certainly would not recommend this company to anyone.