Business ProfileforMercantile Bank of Michigan

My account had been frozen again, for the same thing as last time, and I'm sick of this happening. I've made sure to explain it to them in detail, and they assured me last time they this would not happen again. It's getting tiring that the security department is outdated to the point of not understanding how vpns work, why someone might want one, or why it's not a concern of anyone but the device user. It's one thing to lock it because of a suspicion, but when I confirm the activity was me, and explained what and why it happened, to reaffirm that it was in fact me, they have no reason to leave it locked. Because of this, I very well could end up with late fees due to not being able to wire funds to the accounts set up for bills, debts, and reoccurring investments. If this occurs, it won't be the first time I've dealt with this through mercantile bank, and all of those extra costs aren't cheap. So I will seek counsel for reimbursement of all past late fee's, delinquency payments, interest inquiries, service reinstatement fees, ave payments required to get out of negative standing that has occurred due to this reoccurring issue. I would highly advise replacing the current one, or at least hiring an additional advisor with more knowledge of the workings of technology and the personal security options available, as well as people's desire to excersise their right for anonymity online. I feel I'm owed compensation for having to deal with this so often, and you think taking they're time to investigate nothing but an ip location is appalling. Again, there was no purchase attempt made. And I confirmed that I was the one attempting to link the card to the same account as the last card. In fact, the account and routing numbers were never unlinked. So there is no excuse for me to keep dealing with this.