Business ProfileforImage Tours, Inc.

Heart of Europe Circle Tour: September 26, 2022 to October 10, 2022.Neither ***************** (Tour Manager) nor Image Tours followed nor enforced the Physical Condition Guidelines in the tour brochure. This tour was listed as having an "ACTIVE" pace with "three or four miles of walking per day." It was not recommended for passengers using canes, however, one third of the passengers used canes and these passengers did not have the recommended folding wheelchair. Additionally, their companions were not capable of assisting them with keeping up with the pace of the tour. These companions had their own ambulation problems and had fallen during the tour. The tour manager did not ask these passengers to leave tour, even though it impeded safety and the overall enjoyment of other tour members. One couple did not show up at the designated meeting time at Oktoberfest, resulting in a 40- minute delay due to the tour manager waiting around. Tour arrived late for ******** Dinner due to the tour manager not following guidelines when 2 passengers did not show up the Oktoberfest meeting point; want a refund of $360 cash for three dinners I paid for. ****** tour $285 refund in cash due to eating at restaurant infested with mosquitoes. ************* $195 cash refund due to ********* should have been scheduled for the evening when there were more things to do as the ***** factory tour was a tourist trap and afterwards there was nothing to do for 4+ hours in *****. I want $90 cash refund per 2 persons for gondola rides due to paying for musicians and unable to hear them due to tour manager putting them on a gondola boat with a known boisterous, loud passenger who spoiled the experience even with using *********************** (PALS). As a result of the above and the comments I have made in the following, I want $930.00 refunded on my credit card. This tour was a disappointment and not what was advertised. Their response that look on the bright side is unacceptable as is their refusal to refund.