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          Find a Location

          LaFontaine Cadillac, Buick, GMC, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLaFontaine Cadillac, Buick, GMC, Inc.

            New Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4000 West Highland Road

            Highland, MI 48357

            Visit Website
            Email this Business
            (248) 887-4747

            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2011

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            LaFontaine Cadillac, Buick, GMC, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4000 West Highland Road, Highland, MI 48357
              Email this Business
              BBB File Opened:
              11/3/1987
              Years in Business:
              40
              Business Started:
              10/1/1984
              Business Incorporated:
              11/1/1984
              Accredited Since:
              4/1/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Ryan LaFontaine, General Manager
              • Rachele Myrold, Office Manager
              Contact Information

              Principal

              • Mr. Michael T. LaFontaine, President

              Customer Contact

              • Mr. Michael T. LaFontaine, President
              • Mr. Ryan LaFontaine, General Manager
              • Jenny Bracken
              • Ms. Erin McClain, Controller
              Additional Contact Information

              Fax Numbers

              • (248) 887-5293
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              VIN # ***************** 2012 CTS CADILLAC MILEAGE ****** - THE ***** WILL NOT OPEN, THE BUTTON CLICKS BUT DOESN'T RELEASE THE *****. THE EMERGENCY LATCH IS NOT THERE. MY BATTERY NEEDS REPLACING AND I CANNOT GET INTO MY ***** TO GET IT REPLACED. CADILLAC SHOULD NEED TO REPAIR THIS ISSUE
              Read More
              Read 25 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jessika M

              11/01/2024

              I had a disappointing experience with this dealership and want to share my frustration to help other buyers. I was looking for a specific vehicle an XL Yukon and trusted the sales representative to be honest. However, the salesperson misrepresented the car, sending strategically chosen photos to hide the fact that the vehicle was not the XL model I wanted. I bought the car on good faith, sight unseen, and only realized the mistake once it arrived.Adding to the frustration, the dealership delayed the cars shipping, further complicating the purchase process. When I contacted them about the mistake, they politely dismissed my concerns, saying it would be a paperwork nightmare to swap out the vehicle. Rather than taking accountability, they chose to walk away from the issue, leaving me stuck with a car I didnt want.Beware of purchasing from this dealership, especially if youre buying sight unseen. It seems their sales team is more focused on closing deals than on transparent, honest communication with buyers. I would not recommend this dealer to anyone, particularly those making a long-distance purchase.
              Read 13 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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