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Find a Location

Holland Hospital has 1 locations, listed below.

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    Business ProfileforHolland Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    This company offers inpatient services including surgery, obstetrics, pediatrics, special care nursery, cardiology, intensive care, behavioral health, and 24-hour emergency care as well as outpatient services including a walk-in urgent care clinic, ortho/rehabilitation, behavioral health, sleep disorders lab, mammography center, and home care program.

    Business Details

    Location of This Business
    602 Michigan Ave, Holland, MI 49423-4918
    BBB File Opened:
    4/19/1999
    Years in Business:
    107
    Business Started:
    1/1/1917
    Business Incorporated:
    7/29/1985
    Type of Entity:
    Corporation
    Alternate Business Name
    • Holland Hospital Medical Groups/Lakeshore Health Partners
    Contact Information

    Principal

    • Mr. Dale Sowders, President/CEO

    Customer Contact

    • Mr. Dale Sowders, President/CEO
    • Mr. Terry Steele, Vice President of Finance
    • Ms. Patti Van Dort, V.P. Nursing
    • Mr. Tim Breed, Public Relations
    • Ms. Ronnie Banks, Company Contact
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Michelle W

    1 star

    07/16/2024

    ER doctor at Holland Hospital, Holland, ********, was rude, very cocky & unprofessional. Never experienced anything like him. I came in having a very bad reaction to an infusion, muscles ceased up in complete cramps from jaw all the way down to neck, shoulders, *************** fever, sore throat, nerve damage/pain, and I was in so much pain I could hardly talk. I had been kayaking with my husband & best friend for some peaceful time in Gods country when the attack hit and I ended up being carried out of my kayak. It was the most excruciating pain, numbness and cramping everything from my jaw down to my back and fingers. Slight fever, chills, and sudden very sore throat that all came on with all of it, too. Joint pain was terrible, but nothing compared to barely being able to move the upper part of my body. The doctor kept focusing on tearing my story apart like I was lying. He kept saying he had never seen anything present like this. I was just begging him to help, but his face was stone, so cocky, and very unprofessional. When I would continue with my symptoms, while writhing in the worst pain I have ever experienced, he kept stopping me to say, I thought you said your jaw hurt? Now youre changing your story, which is it? He said it so many times and it was so hard to talk and breath through the pain. The pain was constantly getting worse and he wouldnt listen, although he was asking me, he would cut me off. My best friend and husband finally stood up for me because I could hardly talk, and told him that *** been complaining about all of the pain the whole time and that he needed to listen. He was still not nice, & would say things like, Well, you said your jaw locked, so thats what were going to focus on. Both my husband and best friend are very quiet, nice ******* ****** still cant believe how poorly I was treated by that doctor. He did not include all of the details or everything that happened in his hospital notes, which we felt very taken aback by.

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