Business ProfileforBorgess Medical Center

I took my fiancee to the ** after a slip and **** accident a few days prior. He had headaches, nausea, vomiting, body aches, and shooting pain down the right side. We were there and within a half an hr an iv was set and a dr came in within an hr. The Dr said he would give pain meds but after waiting 2hrs we were given the run around. The pain meds didn't come and we were treated almost like we were med seeking. We came for help and the way we were treated and how long a period of time we had to wait to get any communication or pain meds was over 3.5hrs. In that time we heard conversations about why we waited so long to ask for pain meds. When we were told initially in the first hr that we would get something shortly. We tried to be patient but my fiancee was uncomfortable and in a neck brace. No one checked on us or gave us any information and when we requested info we were told that they would check and that person never returned. After 30min we hit the call button again and the nurse was extremely rude and acted as if we were med seeking. Explaining to us curtly that the ** is a busy place and that she had no idea who our dr was or which nurse helped us. I asked again about the pain meds even Tylenol since my fiancee was in alot of pain. The rude nurse then asked why he hadn't taken anything before we came in. Finally after 3hrs and 35min the nurse came in with some pain meds. She stated how busy they are and how she has 5 patients and has been running around. She also stated that this is day 6 for her and she is looking forward to her day off.The care and customer service is sorely lacking. The nurse was more worried about us as patients giving her ***** and kindness than her giving us good customer service and realizing how much we as patients need the care and consideration because of the types of things we are going through.