Business ProfileforHamilton Inn Select

Unprofessional and RUDE!! We had a reservation for this hotel from booking.com but the card on file had expired, so it ended up canceling my reservation. I called to talk to someone and the women was so rude. I told her the situation and she said "We don't hold rooms and that room is gone". I said "You don't even know what room I need", considering she never asked me for my name or any information. She then hung up on me. I called back, thinking maybe it disconnected the call because no business would hang up on a possible customer... After four calls of her picking up and hanging up on me she answered the phone and said "If your going to be rude I'm going to keep hanging up". I was shocked because I hadn't been rude up to that point but now I was VERY mad! I told her I wasn't rude before but I would find another hotel because she was a total B****. I asked for a manager and she hung up again. I tried calling back several times and she wouldn't answer. I called from my husbands phone and it would answer and hang up also. I assume they had a caller ID and it had the same last time. I called from my moms phone and she answered. I asked for a manager and she put me on hold then 5 minutes later it disconnected. THIS IS RIDICULOUS! I would never recommend going to a place that treat people like this. I have tried calling back several times over the past couple days and they will either pick up and hang up or answer and put me on hold then never come back. This is a terrible business. I'm assuming the owner/manager is who is answering the phones. Don't waste your time or money on this place!

Hello, thank you for your review. I apologize for the dissatisfactory experience you had when dealing with the Hamilton Inn. Could you please tell me what date you stayed so that I may look into this further?