Business ProfileforPay It Forward Animal Outreach

This is no longer Pay It Forward, but now ****************** Animal Clinic. My daughter had a horrible experience during one of their walk-in clinics, they were open from 12-3pm on a Saturday. My daughter got there at 12pm, put her name in and proceeded to wait for an hour and a half. They didn't tell her she could leave, and they would call her when it was her turn, until she went back in to check after waiting. She had both her dog and her brother's dog in which they were aware of both. She left awaiting a call from them, but never received the call. Her sister-in-law went that day as well, but toward 1pm and received her call finally around 4pm. My daughter never received her call, to later find out that they called her brother instead. I called to ask since they made the error and never called, if they could make an exception and waive the office visit and schedule an appt for the two dogs. The office manager was not willing to be considerate of the error on their part and make an exception. She was rude and not customer friendly at all. The whole clinic was mad chaos, they really need to have something better organized than what they did. As well, if they make errors as they did, they should assist their patients and make exceptions, I am very upset and disappointed in the way they do business to help their patients. The office manager insisted since they called her brother they were not in the wrong, however, they never called my daughter, and her name and number were listed under her dog which she checked in as well. Very unfair for those that need the services and waited hours for the help.