Business ProfileforDoan Restoration of MI

After getting the run around with my insurance company, I finally decided to look elsewhere and found that **** Restoration had great reviews. During the summer of 2023 my AC was overflowing and water was streaming down the inside of my walls and adjoining rooms that caused water and mold damage to the kitchen area.**** started off strong. They were quick to come out for an initial estimate. *** was friendly and knowledgeable and I felt relieved that I was going to be in great hands and not have to put up with the same BS that StateFarm put me through. Unfortunately, I was wrong about that. I did have to call them back for the follow up steps, which they did follow through with eventually. But initially when I replied with some questions to an email ****** sent me for their initial estimates of the damage, I didnt hear back from her on any of my emails. I called all their numbers as well, several times. And their assistants, ******** and ******* assured me each time, they were leaving a message for her, sending my requests to their teams group texts and still heard nothing for several weeks. It wasnt until I threatened to leave that they finally got back to me. ****** told me she wasnt sure why, but for some reason, when anyone replies directly to her emails, they do not actually go to her. But she did not have or offer an excuse for not returning my many phone calls and messages from myself and their own team passing on my messages to her. I didnt want to focus on that. I just wanted to get the ball going. Eventually, they got an inspector to check for asbestos and lead since my house is older. They then came back to put my items in boxes so they wouldnt be damaged. They were supposed to come back to store them and continue on with the demolition but afer 2months of calling, leaving messages and emailing, and trying to give them the benefit of the doubt, I still haven't heard back so i'm finally leaving my honest review of them.