Business ProfileforSir Home Improvement, Inc.

From the beginning of the bathroom renovation, *** home was disorganized and they had a saleswoman quit and a project manager quit resulting in zero communication from the company. It took almost a year from start to completion to make this renovation happen. There were so many changes that occurred and bad news. I considered ending the project, but since I had already invested so much time and patience, I continued with the renovation. The trim installed by the bath tub was left unfinished. I was told I would need to paint it myself. This was not part of the plan. It was all supposed to be white acrylic and I was not supposed to have to paint anything. I follow up several times, it finally gets painted and looks unprofessional. Painters tape is left on it that I had to attempt remove with a razor (painter said I would have to do that myself) and it still looks horrible. I followed up and spoke with ***** who was not friendly and told me that there was nothing *** home could do to help. I was disappointed with how she failed to handle my concerns, so I contacted sir home improvements again and never heard back. I left voicemails and sent messages. After calling several times and demanding to speak with someone who could help with warranty questions, I finally got Anthonys phone number. This was a disappointing conversation where I was told to send him a text, so I did that. Had to follow up since I didnt get a response. Then was told that he wasnt sure what he could do for me and that theyre booked out three months. Then he never responded to my next message. Extremely disappointing. I gave it two months to hear back. Still no resolution to the issue. I paid over $10,000 for this renovation and it looks awful. There needs to be something done to reimburse me since they dont have the customer service and time for this project. I have been patient with this project and I didnt want to have to resort to BBB, but this may be the only way to get some assistance.