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          Find a Location

          Flagstar Bank has 260 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Flagstar Bank

              5151 Corporate Drive Troy, MI 48098-2639

            • Flagstar Bank

              3915 Telegraph Road Bloomfield Hills, MI 48302-1475

            • Flagstar Bank

              301 South Main Street Brooklyn, MI 49230-8601

            • Flagstar Bank

              1290 South Main Street, Suite A Chelsea, MI 48118-1454

            • Flagstar Bank

              31049 Dequindre Road Madison Heights, MI 48071-1509

            Business ProfileFlagstar Bank

            Financial Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5151 Corporate Drive

            Troy, MI 48098-2639

            Visit Website
            Email this Business
            (248) 312-5400

            Customer Reviews

            1.05/5

            Average of 229 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            471 complaints closed in last 3 years

            175 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Flagstar Bank has 260 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Flagstar Bank

                5151 Corporate Drive Troy, MI 48098-2639

              • Flagstar Bank

                3915 Telegraph Road Bloomfield Hills, MI 48302-1475

              • Flagstar Bank

                301 South Main Street Brooklyn, MI 49230-8601

              • Flagstar Bank

                1290 South Main Street, Suite A Chelsea, MI 48118-1454

              • Flagstar Bank

                31049 Dequindre Road Madison Heights, MI 48071-1509

              Headquarters
              5151 Corporate Drive, Troy, MI 48098-2639
              Email this Business
              BBB File Opened:
              10/18/1991
              Years in Business:
              37
              Business Started:
              1/22/1987
              Business Started Locally:
              1/22/1987
              Business Incorporated:
              1/22/1987
              Type of Entity:
              Corporation
              Alternate Business Name
              • New York Community Bank
              • Desert Community Bank
              Additional Contact Information

              Fax Numbers

              • (888) 541-2056
                Primary Fax
              • (313) 271-7279
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              471 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/16/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Representive professionalism not professional. Lying etc. inconvenience with no resolution. Just no service.
              Read 470 More Complaints

              Customer Reviews

              229 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alexander L

              10/23/2024

              Currently in the process of selling my home, we are doing an assumption. Flagstar has been absolutely unresponsive to my buyers and I. We ask for updates or if anything else is needed for the buyers to be able to assume my loan and take over the payments. We have contacted the assumptions department NUMEROUS time to no avail. I am currently late to my deployment because of their delays and their unwillingness to even help out. We were told documents would be reviewed within 48 to 72 hours by the underwrite and we are now on day 7 with no updates. We were supposed to close 0n 10/18/2024 and we are still waiting on underwriting to finalize documents. I am late to my deployment and have to keep doing special requests because they will not speed up our FHA assumption or provide us with any dates. And to make matters worse I can't get my family into our new home before I deploy due to Flagstar dragging their feet and no one trying to help out at all. I would like for them to reach out and assist to close this assumption by the end of the week as we have been in escrow since late August.

              Flagstar Bank Response

              10/25/2024

              *********, we apologize for the difficulties you have experienced and would like to address your concerns directly. If you are willing, please send a direct message to our managed social media accounts (links to follow) so that we can better assist. *********************************************** or *********************************************
              Read 228 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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