Business ProfileforSuburban Buick GMC of Troy

I'm writing this review in hopes that you do not feel as foolish as I do when/if you purchase a vehicle from this dealership. Honesty and loyalty means everything to me; albeit in my profession as a public school teacher or in my role as a mother and wife. In May 2023, we purchased a 2017 Chrysler Pacifica from Suburban Buick GMC of Troy. The mileage was high, which we took into account. If you're a parent, then you understand the beauty of "sliding doors." Though I believe in capitalism, and understand what an "as-is purchase" entails, I still think human decency and kindness should be afforded to all. Purposefully ommitting (and/or underselling) attributes that are knowingly important to the buyer is just as bad as outright lying. When our salesperson watched my daughter gleefully scroll through the apps on the screen, it would have been nice if she said "Oh, by the way, this 2017 model (with a 3G chip) no longer supports those apps." I wish she would have instead said "If you spend a little more money and get a 2018 model (5G Chip), then your daughter will be thrilled." As we are not in that line of work and haven't sold hundreds if not thousands of vehicles, as she had, we didn't know what we didn't know. When I asked her about the 3 reported accidents listed in CarFax, and how seriously would that impact our resale, she could have been honest and said "it will most definitely hurt you." Instead, we were told "the number of accidents doesn't matter, it's the type of damage that hinders resale value." Essentially, if the airbag didn't deploy; no harm no foul. In the end, we bought our minivan for $18,000. When we tried to trade it in at a local Chrysler dealership 7 months later, they appraised the vehicle at $8,000; citing the three accidents and the outdated 3rd generation chip were the biggest deterrents. So...Suburban did nothing wrong LEGALLY, but she made sure the sale went through. Wish the old adage "sleazy car salesman" didn't apply here