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          Sun Country Airlines has 1 locations, listed below.

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            Business ProfileSun Country Airlines

            Airlines

            Contact Information

            2005 Cargo Rd

            Minneapolis, MN 55450-1131

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            Email this Business

            Customer Reviews

            1.1/5

            Average of 140 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            323 complaints closed in last 3 years

            79 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2005 Cargo Rd, Minneapolis, MN 55450-1131
            Email this Business
            BBB File Opened:
            4/6/1989
            Years in Business:
            22
            Business Started:
            4/16/2002
            Business Started Locally:
            1/1/1988
            Business Incorporated:
            1/24/2002
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • MN Airlines LLC
            Business Management
            • Teresa Lawson, Manager
            • Jude Bricker, President/CEO
            Contact Information

            Principal

            • Teresa Lawson, Manager

            Customer Contact

            • Teresa Lawson, Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            323 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/17/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Sat Oct 12, 2024 Booking Total:$ ****** There was NO mention of a No refund policy anywhere on the website, nor in my confirmation email Yesterday, Oct 16th I attempted to cancel my ticket to be told that is against their policy?!
            Read More
            Read 322 More Complaints

            Customer Reviews

            140 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karlie S

            11/08/2024

            Absolutely horrible experience flying to our son's army graduation. **** location was so short staffed, they were the only airline with lines out to the front doors. They were calling people up to the front for flights that were leaving, we waited for hours in line before getting bags checked and boarding passes with 2 small kids that had been up since 4 am. Husband had to leave with one for the bathroom, we finally got boarding passes and waited in security, got to the gate, and found that the flight had left without us. We had no idea we were even late because we arrived so early, we didn't hear any announcement over the intercoms and the gate agent basically said they were short staffed and the best we could get was a credit on a next flight.... mind you our older son was able to get on his flight (different airline) that boarded an hour before us and make it to our destination with no problems. We ended up having to pay for 4 new tickets to fly southwest and we're not given any credit. Worst experience we have ever had. Do not fly sun country, they will s**** you over.
            Read 139 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

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            BBB Reports On

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