Business ProfileforCornerstone Building Brands

I purchased my home on 1/25/2019. My claim for plygem (Cornerstone Building Products) for a sliding glass door & 2 windows was approved on 11/13/2024. Received email from ************************************************************************************:Case Number: PG-*******-D3B3X6 Warranty items: 2 door panels, twin window Then in the above email there's a link to pay $300 for shipping. This is outrageous when the warranty states that if there's a crack of the frame, it will be covered under warranty with no charge to the homeowner & $300 shipping certainly is a charge. It's bad enough that ****** expects homeowners to pay to install their defective ********************************************* but to add another $300 on top doesn't seem like much of a warranty. Not to mention I have neighbors who had replacement ********************************************* under warranty and they weren't charged a shipping fee. I've had MW windows replaced under warranty on a different house and they didn't charge a shipping fee. I've tried to contact ***** ********* but she doesn't respond. I have ****************** and on a limited income. This stress is not good for my health and have no idea how I will pay for shipping or installing. Very disappointing to think I've covered my bases by buying a house with this warranty only to find out it doesn't really cover you.