Business ProfileforThe Grill Doctor

We had a technician come out Aug 2023 to assess our built-in Grill not working and ordered a part from the company to fix it. We paid $762.20 upfront for the part and labor.** Oct we had heard nothing from the company in terms to schedule the repair. After months of requesting an update, they informed us that Memphis Grill had been acquired and the transition was causing delays and we could expect the part to come in by end of Jan. ** Feb 12 we reached out via phone and email. They responded a full 4 WEEKS later (Mar 14) to let us know that they contacted Memphis Grill to get an update on the part's delivery and would have "an answer for us by Monday at the latest". No answer came Monday. Reached out again April 22 to no response & again April 29. Next response came from them on May 6 to say Memphis informed them there were "no control boards available to distribute" and would be reaching out to the original manufacturer. Requested update May 12 & May 28, & June 17 - no response. On June 18 we were told the company canceled the order and is waiting for reimbursement from the company. He will be able to provide a full refund by the end of July." If the parts have been discontinued as we were told, there would be no need to "cancel an order" and any money that had actually been placed with the manufacturer would have been refunded immediately. The response remained " ******* indicated a refund check will be mailed and provided before end of the business day Aug 1"Nothing received Aug 1. Reached out again on Aug ******************************************************** a timely manner and were then told "he has now indicated that the refund will be handled on Friday 8/23/24- with *** tracking provided- for the certified check." 8/23 came and went and a new deadline was given as 8/27. We have not received any payment as of 9/3 and now they are avoiding our emails and calls requesting further update.