Business ProfileforCarolina Carports, Inc.

I ordered and paid a deposit with ****** factory for a carport. Apparently they use Carolina Carport for the install's. I wish I had known that in the beginning as I would have known to check their reviews as well as ******. I understand that they have busy schedules and weather permits only so much, but I missed 4 days of work waiting on "No call/No Show" scheduled deliveries. Finally, after getting frustrated, I cancelled my order and did receive my deposit back. Fast forward two weeks.. I come home from work to a carport that looked like a 5 year old put up, my landscaping bricks used to hold the carport up and a flat tire from the materials left in my driveway. I called them the next day and all they wanted to talk about was coming to remove the structure... I even agreed to let them come back out and repair/reposition the carport so that it wouldn't extend right across my doorway.. STILL NO CALL/ NO SHOW (another day of work missed) .This is the WORST customer service I have ever dealt with. They are rude, very unprofessional and only make excuses instead of offering solutions to their mistakes. Recap.. I cancelled an order after missing 4 days of work, carport was placed very poorly without my consent, used my landscaping to secure the structure, caused a flat tire due to debris left behind and missed an additional day of work for them to repair although they didn't show and I was basically called a thief by the **************** manager because I will not allow them on my property without calling law enforcement until a PROFESSIONAL company is paid to fix my driveway that was damaged by them. According to the reviews this company has a history of dishonesty, poor work and horrible customer service. Please make sure you check this company out completely before using them!!!

Thank you for taking the time to relay your concerns. I have researched your interactions with our team to date by reviewing notes and recorded calls. In regards to rescheduling, our contract is specific that delays can take place due to circumstances beyond our control. We apologize if this impacted your personal schedule but we do not require that you be on site for install. We do allow the corners to be marked. At all times, calls were made ahead of the schedule date to advise of updates. On August 14th, during install, your son was on site. He instructed the contractor where to place the unit and signed the completed invoice. After install, you contact CCI to advise that you had a damaged tire, the unit was in the wrong place and you were not happy about the anchoring. The unit was placed where instructed, the unit is anchored to the concrete which was the foundation provided and we requested a quote for the tire damage so that we could properly address that. We also requested photos of any concerns you had with the unit as we are committed to making sure the unit is installed properly. To date, we have received 1 small photo of the unit which did not indicate the concerns noted. We have received no quotes or proof of tire damage. On August 29th we called to follow up and again request the info needed to assist. We also called to collect the balance as the terms are COD with a 1 year warranty so the account is past due. On September 3rd we attempted to contact again. On September 6th, you returned the call. We offered to move the unit as a courtesy although it was placed as instructed, we offered to fill any holes that the moving of the unit would cause and we again requested info regarding the tires. If you were not interested in moving the unit then we offered to pick it up since it has not been paid for. We dispatched the crew for pick up on October 7th due to non response and non payment. You told the contractor that day that you would have him arrested. We have offered to move the unit as a courtesy, fill holes that wouldn't exist had the crew not been told to place the unit in the wrong location and have offered to address the tire with proof of damage. At this time, we will be pursuing the payment and/or repossession through collections/legal remedies since you have made demands but have also refused access to the site. if you would like to discuss further, you are welcome to reach out to me directly.

The statements in this response are untrue and very contradicting. I do not see one time in your statement that my order was CANCELLED almost two weeks prior to the install that was NOT supposed to be done. I sent numerous photos and responded every time you reached out. I will not waste anymore time going back and forth when the truth speaks for itself, you have numerous reviews with the same issues. I only hope that customers considering this company read the reviews and are aware of the unprofessional, condescending and rude people they are dealing with before getting unwillingly involved in such chaos. Had I read this completely false response before the last contractor actually listened, understood as well as seen my concerns you could have taken me to court as I INSTRUCTED you to do in our last conversation prior to you sending another crew to my house without consent.