Business ProfileforLogistimatics

Buyers BEWARE Fleet Managers BEWARE THIS COMPANY US BOGUS , All the review below you read are factual, their so call VICE PRESIDENT CUSTOMERS SERVICE MANAGER MITCH B***** IS LOST IN HAVING A TITLE VERSUS DELIVERING UNPARALLELED CUSTOMER SERVICE — HE ACTUALLY SHUT MY ACCOUNT DOWN WITH OUT DISCUSSION OR RESOLVING THE PROBLEM!! The WORST CUSTOMER SERVICE MANAGER IN THE WORLD ?? LEFT WITH PRODUCTS I PURCHASED AND CANT USE AND JUST SHUT MY ACCOUNT DOWN WITHOUT MY CONSCENT !! Their system has many bugs in it and their products have many defects , so despite the sales pitch beware I was a customer for over 6 years I have seen the good , the bad , the ugly , matter fact Mitch B***** will refer you to other company Brick house was one Instead of fixing the problem at hand . And he is far from being a Quality Customer Service Rep or a Quality Entrepreneurial delivery quality customer service or tries to build healthy partnerships! He causes harm to Logistimatic customers because he’s on a job title ego trip .

Dear ***, Thank you for your feedback. At Logistimatics, customer satisfaction is a top priority, and we take all feedback seriously. However, we must address the unique challenges in our interactions with your account. Our extensive support, including numerous in-depth communications, significant concessions, and over 300 support tickets, has unfortunately exceeded the scope of what we can reasonably provide. The tone and demands of your correspondence, as exemplified by this review, have been particularly challenging. We also express deep concern over inappropriate comments made towards our team, especially remarks on ethnicity. This behavior violates our commitment to respect and inclusivity and has led to uncomfortable situations for our staff. We maintain a zero-tolerance policy for actions that make our employees feel unsafe or disrespected. In reference to the personal remarks about our colleague on this review, we find such public, derogatory comments unacceptable and harmful. It is against our ethos to tolerate discriminatory behavior. After thoughtful consideration of these ongoing issues, we have decided to terminate our business relationship. This decision, while difficult, is necessary to uphold a constructive and respectful environment for our customers and team. We believe this is the best course of action for both parties. This decision is final, and we sincerely hope you find a service that better meets your expectations. Wishing you success in your future endeavors. Sincerely, The Logistimatics Team