Business ProfileforSherrills Ford Pediatric Dentistry

Please be aware if you go to this provider. I was asked to sign paperwork to bill my insurance for services that were not going to be provided. I had to have my treatment plan for my child revised 2 times before even going back. My child is 2.5 and was going in for a cleaning. They indicated they were going to charge for xrays as well as a reevaluation fee both of which they removed after I questioned them. Upon the exam, the dental hygienist was great. When the dentist came to do the evaluation he (**************) recommend a product called Vivos since my son still uses a pacifer. I questioned this product because he also recommended this product for my 5 year old and another patient while I was sitting there. They call it a dental appliance in office. Its name is Vivos and is used for sleep apnea. When I questioned the research on this product (because I did research and could not find any that supports the use he was indicating for) he became aggressive and rude. Instead of providing the research or offering alternative solutions he decided to attack my parenting and question my ability to make choices since I allowed my son to use a pacifier and indicated I was deforming my son. As a parent you go to a medical professional to get advice that you are comfortable with. You should be able to make informed decisions without your character being attacked. The only reason for someone to act in the manner that he was is because he is getting some sort of kickback on this product. If you choose to go to this dentist, please make sure you are reviewing your treatment plans, bills and anything else they ask you to sign and please do your research on the products they recommend.

Thank you for your review of our practice. Were sorry you had a negative experience as we try to ensure every patient experience is positive. Your feedback is essential and important to us and has prompted us to review delivery of the explanation of treatment plans to maximize parent knowledge of procedures for the appointment. Were pleased to hear the assistant was great as we have a knowledgeable and compassionate staff. Thank you again for your review and we will utilize it to build a better practice for staff and especially our patients. If you have any further questions or concerns, please do not hesitate to contact us.