Business ProfileforMinabella Beauty Resort

Will NEVER go back to this place. I went with my friend for her wedding for pedicures. Not only did I not have the length of pedicure that was being paid for, but the person doing my pedicure didn't understand what I wanted. In the very end she figured out what I meant after telling her 4 times and the end result being wrong. She did fix it but then charged me $10 more. Ester was very rude and said that b/c I eventually had everything changed and it was correct, it was an extra $10 b/c I got French tip. No one told me or I would've just left it alone. No one there would let me speak to a manager or higher up on duty but was ready to call the police over $2 that I didn't have after paying $80. I finally had a "manager" call me back and she was very rude also. Cut me off while I was trying to explain the situation and told me they don't do refunds and that it was my responsibility to know that it was $10 extra. They don't care how long things take its the fact that I eventually got what I wanted and I should know the prices. The manager even told me that it doesn't matter how I was treated either...it's that they want the money and that's all. I was so embarrassed beings that I didn't have the $2 and then the fact that they were going to call the police. Ester stated she wasn't "allowed" to call the manager/owner about the issue. I just can't believe how rude those are that I've interacted with at this salon. I've gone before but there's never been any issues. After this experience though I will never go back. The manager also told me that the owner doesn't deal with clients. So you're telling me that the owner doesn't allow employees to call with an issue during business hours AND ONLY cares about them getting paid?They don't care about how youre treated. As long as services are rendered that's what matters to them. The manager on duty even said so when I asked?

Hello Noelle, you told the nail tech you wanted your toes to look like your hands and handed her a color. It was never stated you wanted French tip until the very end. Once you stated you wanted French tip, we were happy to do that for you but it is a $10 add on, listed on all of our price menus when you check in as well as online. At the front you didn’t want to pay for the service received. We reviewed the camera and your full service lasted 1 hour and 5 minutes, which the one you picked it to be one hour. Our policy is to fix whatever you are unhappy with, which we fixed before you left. Have a good day.