We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          PlanITROI has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PlanITROI

              100 Ford Rd Ste 10 Denville, NJ 07834-1396

            Business ProfilePlanITROI

            Computer System Designers

            Contact Information

            100 Ford Rd Ste 10

            Denville, NJ 07834-1396

            Visit Website
            (973) 664-0700

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            100 Ford Rd Ste 10, Denville, NJ 07834-1396
            BBB File Opened:
            1/13/2004
            Years in Business:
            23
            Business Started:
            8/1/2001
            Business Started Locally:
            8/1/2001
            Business Incorporated:
            8/1/2001
            Type of Entity:
            Corporation
            Additional Contact Information

            Fax Numbers

            • (973) 664-6500
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/25/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Order date: 04/24/2023 3rd party purchase through Bestbuy.com Device began to malfunction 101 days after purchase prompting a warranty claim. The screen and keyboard glitched.Warranty claim filed on 08/28/2023 Claim RMA # ****** Shipped device on 09/08/2023 **** tracking #********************** Correspondence from the company on 09/11/2023 saying the device was recieved and being repaired and would be returned in 10 days.Contacted company on 09/28/2023 in regards to status of repair.Company response was that the device was "in production" and that I would recieve an update with 24hrs.Called from 3 different phone numbers on 09/25/2023 and when I gave my plan ID, ******* hung up each time.This laptop is for my daughter for online school. Each day that she is without it places her further behind. I am currently taking her to the library to complete assigns.This company is a scam.
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hamit S

            05/17/2023

            Sold me a refurbished laptop on Walmart.com the laptop came with a damaged screen. Did not state that in the description or anything. Had to go through the manufacture to get it replaced. Was a hassle of going back and fourth.

            PlanITROI Response

            05/18/2023

            Hi *****,I am so sorry that this happened with the unit received. I reviewed this case and see that the order was purchased in ******* on February 25 2023 and delivered on March 3 2023. Unfortunately, I do not see any communication reporting a damaged screen once the item was delivered so that we can attempt to resolve the issue. I checked the phone records as well and dont see any attempt to contact ** from the number on file for the issue reported.I do see that you reached out to ** via ******* on May 17 for a return, however, I am unable to accept the return of the item as it is outside of *******s 30 day return period.I am so sorry for any inconvenience this has caused, however, because the issue was never reported to **, I am unable to assist as this is not something covered under the 90 day warranty provided as it is considered physical damage.Thank you for your understanding.Sincerely,PlanITROI

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.