Business ProfileforJames Spence Authentication, LLC

On August 10th I went to a con to submit 8 autographed articles of actress Marilyn Monroe For authentication following my Sister's instructions. I'm her full-time caregiver she has stage 4 cervical Cancer in my Rush I realized after the fact that I grabbed for the wrong articles as they already been authenticated and not authentic. Immediately upon realizing this mistake I contacted the company on August 12th. Infomed not to do any work as four of them were an error they kept dragging us along for a week after week first I talked to an employee name Dawn who was reassuring and then referred me to her supervisor Karen I was either hoping that I could resubmit four other articles or a refund of half the funds and then resubmit at a better time. Instead I was strung along Karen became belligerent accused me of changing my story then saying oh she was going to refund me half my money but I chose this avenue that it came to a point that all I want is a refund and to never do business with them again. $800 was put on a credit card the other $800 was paid in cash they have done no service for me and I asked him to stop service to resolve this matter and all I received was 6 weeks of aggravation. I acid you please help because I am overwhelmed