Business ProfileforPrestige Lexus of Ramsey

I attempted to purchase a pre owned lexus via prestige Lexus website. No negotiating, I was willing to pay advertised price. I uploaded my license, insurance info and ordered the vehicle. It said to continue progress, I need to speak to salesperson and linked me to Mr. ***** I messaged and emailed multiple times although no response for 3 days. I called the dealership and they told me Mr. **** doesn't work there anymore and transferred me to ***** (another sales person) no answer so I left a message and I emailed. No call back. Two days passed, I tried calling again but when I was transferred it went to voicemail and I left another. The next day, I saw the car posted on ************ and I purchased and paid for the vehicle. They said I could pick it up to avoid fees and waiting for the car to be delivered. The dealership asked if I could give them an extra day so they can detail the car. I was ok with that, the next day I showed up at 2pm. Asked to speak to ****** or ***** the manager to pick up. Was told ****** would be up shortly, after 30 min I asked again the front desk went to get him and I was told few mins. Now it's an hour and a half later and ***** comes up says the car is being detailed and I point out the car is in the parking lot sitting there and he says let me go check and gets into the car and drives away. Now it's over 2 and a half hours and I ask again and the front desk tells me detailing takes 2 hours. It took 3 hours just to pick up the car. No paperwork was needed just handed the keys. Btw the car was not detailed at all. The Lexus dealerships on *********** are a completely different experience. This is a systemic issue,four people, two of them being managers. Just to update the car did not have an owners manual,I tried to call to get it but no call back. Also driveway has been leaving messages although the dealership will not respond. avoid NJ Lexus dealerships. *****************************************************