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Find a Location

Cozy Array has 1 locations, listed below.

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    Business ProfileforCozy Array

    Bedding

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    230 Route 17, Hillburn, NY 10931
    BBB File Opened:
    4/15/2016

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jacquelyn S.

    1 star

    09/19/2022

    I purchased online two covers for throw pillows from ******** The items came from Cozy Array according to all the information on the website and the sending label. The covers were not the color of green that I thought they were, and I initiated a return. The information said that I could return them via mail or to any ******* store. Since I live about two miles from a store, I attempted to return it to the store. The store personnel tried to facilitate a return and were unable to do so. I was told the item had to be mailed. They could do it with a mailing label. There was no mailing label, so I looked at the mailing label on the original package sent to me. The address on the label said from: COZY ARRAY, *******************************************************************. There was also a small area of the label that said "mailed from **************. I used that address and took the package to the mailbox and was prepared to pay for the cost of mailing it back myself. The postal person said they were getting a hillburn address and couldn't mail the package with the label that I had. I came back and did a search for Cozy Array, and I did get a Hillburn address. I was going to re-do the label and go back to the post office because the item had to be posted today when I decided to read information on the Cozy Array website. Unless I misread the information, it seemed to me that it was saying that even if I paid for the shipping myself, they would still deduct shipping charges from the refund. The pillows were about $13.00. Shipping cost was $5.90, so my refund would be practically non-existent. I elected to keep the pillows and give or donate them to someone else. I think that this is shoddy business, and I am very unhappy with this company and ******** ***************************

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