Business ProfileforJames Leather

I was really concerned when I read the reviews after I placed my order, but I've got to say, the briefcase arrived and looks and feels as expected. No it isn't as dark as the photos online, but that could come with regular treatment. I agree, there is a bit of a smell, there are no tags inside to indicate the materials used or where it was made so I can't speak to that part. The few times I conversed with them via email, when I tried to cancel after submitting my order, were quick and professional. That said - I don't like that it's store credit only, I did find the multiple addresses associated with the company that appear to be residential a bit concerning (but who knows these days), the trek it took to get here was a bit odd, and the content of the description as well as in other areas of the site are contradictory. For example, in the item I purchased it first states that it is 100% cowhide, but later indicates that it is water buffalo. All of these things added to my concern. Also, at that price point, don't make your customers pay shipping and duty separately, or additional costs to return it please. (Just a customer experience value added thought.)In the end I decided to keep the bag since it seems to be of decent quality, looks as expected, and not wanting to forfeit the money I've already spent, or to spend even more to return it. Summary: Decent initial service; Quality seems ok; Looks as expected; Lousy cancellation policy; Inconsistent details on website; Multiple and type of addresses give the impression of it being a questionable company; *** route added to the concern about the legitimacy of the company and product. (I get that the company doesn't have a say in this matter, but I get why others were concerned too.)