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          Find a Location

          BNY Mellon has 26 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBNY Mellon

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            240 Greenwich St 9th Fl West

            New York, NY 10286-0001

            Visit Website
            (212) 495-1784

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/22/1923

            Years in Business: 241

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            BNY Mellon is an investments company started by Alexander Hamilton. They provide investment management, investment services and wealth management that help institutions and individuals succeed in markets all over the world.

            Business Details

            This is a multi-location business.

            Find a Location

            BNY Mellon has 26 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              240 Greenwich St 9th Fl West, New York, NY 10286-0001
              BBB File Opened:
              10/22/1923
              Years in Business:
              241
              Business Started:
              1/1/1784
              Accredited Since:
              10/22/1923
              Type of Entity:
              Corporation
              Alternate Business Name
              • The Bank of New York Mellon
              • Bank of New York
              • Dreyfus
              Business Management
              • Mr. Mitchell E. Harris, CEO, Investment Management
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/22/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I am the sole trustee of my parents trust account. Both have passed away.I have been trying to close out the account they had with ************************************************** months of trying - BNY insists I get a "Medalian Signature" to guarantee the transaction. I cannot get one - few banks offer it - I have an account at Chase - they do have someone - but my request was rejected because it was a death claim.While I understand the need for security, there are MANY alternate ways to ensure my identity and the validity of my claim. To discuss this with a BNY representative - I usually wait at least 30 minutes on hold. No direct phone number or email to a representative who will follow through with my situation. Please help me resolve this issue!
              Read More
              Read 33 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cinthia Ann S

              05/12/2023

              This company has filed fraudulent documents on my property purporting to be the ***** 2005-19 trustee. I reported this in March 2023 and again in April 4, 2023 to **** and no one has gotten back to me in over 70 days. The SEC confirms there is no such trust name and **** and the operator at the **** continue to yell at me for follow info up and hang up the phone on me. I am an elderly woman who is disabled and I nor anyone else should have to deal with such abuse from a company. They refuse to let me speak to a manager as well. I hope someone sees this and can please help me find out why a company can get away with this in *******. I am incurring damages daily as until this is resolved and yes I have put my request in writing as well with absolutely no response.
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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