Business ProfileforEchelon Cycles

we purchased 2 bikes from Wing and per their instructions shipped it to Echelon cycles for assembly. the bikes were received by the shop in early August per ***** tracking. however, when we called the shop, they told us only one bike was received. so we called wing, who insisted that the bikes were shipped together. call after call to the shop over the next 3 weeks to ask them to please look into it seems to have fallen into a black hole. until finally one person from the shop let it slip that both bikes were received but they had sold one and chose not to tell us. they blamed everything on Wing and never took any responsibility for selling a bike that WAS NOT THEIRS TO SELL! so, finally, we received both bikes purchased on labor day weekend. we voiced our displeasure of having waited for so long, and no one in the shop accepted any fault, insisting that we are NOT their customers, and they had NO OBLIGATIONS to us. but magnanimously, to show us a gesture of good faith, instead of just "hey, we're sorry we sold your first bike by mistake and made you wait a month for assembly" - we were told it wasn't their fault fast forward to 2 months later, and having ridden the bike, we find out one of them is experiencing an issue with the throttle (which they installed) and throwing an error. so, figuring since they put it together they might be able to help out with what the issue was. again, browbeating it to us that this was "not their problem" as we were not their customer, and therefore they had zero obligation to help us. the only way, was for us to purchase a part from Wing, wait for them to ship it, and then they will put us on the schedule to install. but troubleshooting was not part of their job. if you were spending money to buy the bike at full price from their shop, they'll consider to help you. but if you didn't get it there, don't bother as they have told us, they have no obligations to help us with a bike that was not purchased from them.