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            Business ProfileFounders Card LLC

            Clubs and Organizations
            BBB accredited business

            Contact Information

            540 Madison Ave Fl 29

            New York, NY 10022-3235

            Visit Website
            (800) 963-1988

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            Customer Reviews

            1.87/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            27 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 12/26/2023

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Founders Card LLC is membership community for entrepreneurs and business executives with exclusive benefits and networking opportunities.

            Business Details

            Location of This Business
            540 Madison Ave Fl 29, New York, NY 10022-3235
            BBB File Opened:
            8/28/2023
            Years in Business:
            15
            Business Started:
            10/13/2009
            Business Incorporated:
            10/13/2009
            Accredited Since:
            12/26/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Amanda Meador, COO
            • Mr. Eric Kuhn, Managing Member
            Contact Information

            Principal

            • Ms. Amanda Meador, COO

            Customer Contact

            • Ms. Amanda Meador, COO
            Read More Business Details and See Alerts

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/12/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            In October of 2023, I was enticed by FoundersCard to upgrade to their All Access Elite membership due mainly to the savings they were offering on ****** Airlines flights of 16% on all personal and business travel. As they requested, I submitted my ****** Airlines MileagePlus number to FoundersClub and within 24 hours, I received a notification that they had confirmed my MileagePlus number had been registered with ******. When I used the ****** app to book a flight, nothing had changed. No discounts and no change in my profile. I opened a case with FoundersClub and indicated nothing was working as they specified/directed. They then recommended I use a browser on a desktop as a way to access special pricing. This also did not work and has never worked. Today (August 12, 2024), I logged into my FoundersCard portal and found that the ****** benefit terms had changed from what they had advertised...that discounts only apply to fares booked on ******, but that are solely operated by Air Canada or Lufthansa. In addition, their discounts have never worked for me and I've gotten ZERO value out of being a member. I requested immediate cancellation of my membership today via ********************************** and indicated I am not renewing. They are not providing the ****** discounts they offered when I originally signed up. **** also be discussing this with the Texas AG's office.
            Read More
            Read 26 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vishist S

            10/15/2024

            I paid for the Elite Membership with FoundersCard, expecting to redeem the benefits promised, but it's been an absolute nightmare. Despite reaching out to their customer service for seven months continuously, I still haven't been able to access any of the benefits!Every time I contact them, they give me the runaround, claiming they're "trying to resolve the issue," but clearly, they have no clue what they're doing. It's shocking how unprofessional and incompetent they are.Not only do they seem unaware of basic legal terms, but they also don't even understand that a company is the customer, not just the representative of the company. It feels like they're more interested in scamming their members than providing any real value. Save yourself the time, money, and frustrationFoundersCard is a total scam!

            Founders Card LLC Response

            10/21/2024

            We're very sorry to see this feedback. We see that this customer joined in April 2024 and has redeemed multiple valuable benefits. They contacted us about an issue with one particular benefit for the first time in September and we tried to work with them on some troubleshooting steps, however it turns out their account is not eligible for the offer per the terms with this partner. We understand they are disappointed by this but these terms are visible on our website and we do not have a way to change them. We hope they continue to enjoy the other 500+ benefits they still have access to including the ones they’ve already redeemed, and we’re sorry this one didn’t work out for them.
            Read 14 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

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