Business ProfileforuBreakiFix Upper East Side

BEYOND UNPROFESSIONAL I own a tech company and used to use them a lot for phone repairs. NEVER EVER AGAIN Went with my niece who was home from College. Her screen was broken, went in and had a long discussion about how much apple overcharges for repairs and how THEY USE THE EXACT SAME PARTS and that thier price was 40 dollars less. left the phone with them and went and ran errand. We get the phone back it immediately states that the screen is aftermarket with a big warning. I asked him about this he said "oh that's no problem ignore it. These are the only screens we use" I said "that's absolutely not true" My niece was late getting her train so she begged me to let it go, we left. The rep said "don't worry about it. If anything goes wrong we will take care of it. Three days later I get a call from her mom. Her screen fell off completely and she has no phone. I call the shop rhey said "with the aftermarket screens because they don't sit on correctly because of the glue and we always recommend that you get the manufacturer replacement. You should have asked for that" I naturally lost my temper and said FIRST OF ALL YOU TOLD ME THIS WAS MY ONLY OPTION. THEN SAID WHY WOULD YOU EVER PUT ON A PRODUCT THAT YOU KNOW IS FAULTY. His reply was "oh well I see now that we didn't have the other screen in stock" saying something is the only option and saying something is out of stock are 2 EXTREMELY different things. I demanded to speak to a manager who was equally as aloof he said "you can pay for a replacement with the oem glass" then when I said I was charged for the real glass he tried to tell me that "our real OEM glass screen replacement is almost 400 dollars!" LIE, they cannot charge more than Apple for an OEM product and I called as a random customer and they told me the price I paid was for OEM. They never fixed it or offered a resolution. ***** PRACTICES UNPROFESSIONAL STAFF TERRIBLE MANAGEMENT