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          Yes Hearing has 1 locations, listed below.

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            • Yes Hearing

              590 Madison Ave Fl 21 New York, NY 10022-2545

              BBB Accredited Business

            Business ProfileYes Hearing

            Hearing Assistive Devices
            BBB accredited business

            Contact Information

            590 Madison Ave Fl 21

            New York, NY 10022-2545

            Visit Website
            (877) 926-1420

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            Customer Reviews

            3.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 11/23/2020

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Home Hearing, LLC provides hearing aid products, accessories, and services. 

            Business Details

            Location of This Business
            590 Madison Ave Fl 21, New York, NY 10022-2545
            BBB File Opened:
            11/4/2020
            Years in Business:
            5
            Business Started:
            7/17/2019
            Business Incorporated:
            7/17/2019
            Accredited Since:
            11/23/2020
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Home Hearing, LLC
            Business Management
            • Mr. Sam Shear, CEO
            Contact Information

            Principal

            • Mr. Sam Shear, CEO

            Customer Contact

            • Mr. Sam Shear, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            June 27th and June 28. I called the customer service number for this company asking for a return phone call because I have been having problems with my hearing aids which I purchased from Yes Hearing. Calls were made that his company and there were no return phone calls. Theyre being told someones gonna call me right away. contacted my service representative via text message in about a half a day later on Friday, June 28 she got back to me via text message saying she scheduled an appointment with a hearing specialist for a fitting for June 29, 2024. Unfortunately, I was not able to attend this evaluation and since that time Ive been sending text messages and emails to various people toreschedule the evaluation as directed by the audiologist since since June 29, Ive been sending daily text messages and emails and Ive never heard from the company again. I believe my hearing aids are still on the warranty and theyre not working properly as I hear people talk on cell phones and one hearing turns on and off sporadically throughout the day, making it pretty much dysfunctional and unusable. Prior to purchasing the hearing aids, I explained to whom effort of the problems I had with my prior company providing me hearing aids, and they assured me that their company is nothing like the service I got from Lucerne Hearing. Seems to turn off their service from Yes Hearing is worse than the service I received before.
            Read More
            Read 13 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Layla A

            09/10/2024

            The funny thing before I even start typing my issue with this company, they were just replying to the 5 stars comments only!!! Anyway! My problem with this company that my mom bought the hearing aid two years ago and we paid $3000 for only one hearing aid, so she starts to feel nose and dizzy, we called them 10 times to schedule a visit or even do a reset, they always says they don't have anyone available at that moment, they will call us back, for the ten time same answer!! then i went to their website to check, they have free consultation, I booked one, they called me the next day, because they though that i am going to buy a new hearing aid!! All they care is about money, so I spoke with guy his name is ****** ****** and I explain to him my mom's situation and he said he will help me and get internally with someone from customer service and they will call me, I waited waited no one called me, so I emailed back to check! He never responded, I emailed again same thing never responded. Now the question is How come these companies deal with patients and medical supplies not getting inspection and following with their service ???? what should my mom do ???? buy another hearing aid for $3000 because they don't want to help their patients ??? Are they only care about money ???? how can we trust these companies ???? what should we do if we ever needed any aid ??? Is that something normal ???? do we really have to go through all of this pain just to get someone answer the phone ???? I need help !!! I need them to call me ASAP . Lets see how they going to solve this issue! I will come back here to write my feedback with them if they call me.

            Yes Hearing Response

            09/11/2024

            We sincerely apologize for the challenges you and your mother have experienced. We understand how frustrating it must have been to reach out multiple times without receiving a timely response, and we take full responsibility for the delays in getting back to you. Your mothers well-being is important to us, and we are committed to resolving this situation as quickly as possible.

            We are pleased to confirm that we spoke with you on Tuesday, September 10, and are sending you a repair form today to help address the issue with the hearing aid. Our team is ready to support you through the repair process and ensure your mother receives the care and service she deserves. If there is anything further we can do to assist, please dont hesitate to contact us directly.

            Read 11 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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