Business ProfileforSIXTY Hotels LLC

Stayed at the hotel from 12/15/22 - 12/19/22 and on the evening to morning of Saturday 12/17 to Sunday morning 12/18 we woke up to a leak in our bathroom and hallway created by the room upstairs. They left their water on for some reason and flooded their room which leaked all over our toilet and in our walkway which is a serious safety issue as we could have easily slipped. The room itself is very dark, with black flooring so if I didn't notice the water me or my guest could have gotten hurt. The water in the hallway got on our clothes as our luggage was out and opened across the floor and had to be moved.I called downstairs and they tried to fix the bathroom leak to find then the hallway leak and then had to move us to a new room. We were then late for our entire day's itinerary and when I asked for a discount considering the room should have been comped I had to beg practically for a discount in which I was denied the full cost of the nightly rate that I was affected (Saturday, 12/17) I initially was given 50% off on the cheapest night's rate then 100% of still the cheapest night, not the night this leak incurred the disturbance. The staff was very rude throughout the entire stay and I was told pretty much it was not their problem that the guest above me flooded their room and I currently have a dispute with AMEX. I have videos of this leak in which I wasn't able to send to AMEX because they do not accept videos. I can screenshot the videos but considering it's water falling on black flooring it's hard to see the leak. Please advise if there is somewhere I can send the videos to.