Business ProfileforKarma Mobility Inc.

I am a legacy customer that opened an account when the original Classic Karma device was released in 2012. I contacted the company after realizing the app was no longer working and the Karma Go device was not connecting to the network, asking how I can use the 21.29GB of data in my account.Over the course of approximately 8 years I was paying for data by the GB ($15/GB) and later was grandfathered in with the Refuel subscription, paying a monthly fee ($2.95/mo) to be able to continue purchasing data by the GB on a pay as you go plan with data that would never expire.Attached are screenshots of the website from the years that I was paying for data and it clearly states "Your data works with the existing Karma, the upcoming Karma Go, or any other future Karma. Data is tied to you and your account, not to a specific device"."Data stays stored in your account. No expiration. No extra costs.""Data Never Expires. Bought 1GB? It's in your account until you use it."My Karma Go device is still in brand new condition. I paid for this device ($149) and the prior Classic Karma device ($79) as well as more than 21GB+ of data, which is what currently remains in my account. The monthly Refuel fee I was paying to continue to be able to buy data was $2.95/mo when I cancelled the payments in 2020. At that time I had accumulated enough data that I could not justify continuing to pay a monthly fee until I had used my balance up, under the stated terms that the data would not expire.The companies response to my request for help was that the carrier for the legacy products (Karma Go) was retired and I would need to buy a new device for $89.99 and then pay for one of their three monthly data plans with data that does not roll over. They stated that the new device cannot be added under my existing account and the remaining 21GB+ of data I already paid for with Karma Classic and Karma Go cannot be used.I would like a reimbursement due to the company not honoring their terms.