Business ProfileforHelp Medical Supplies

I ordered columns for an oxygen machine on Oct. 19, 2022. I chose Help Medical for the lower price and no shipping charge. They charged my credit card that day and when my item didn't arrive in a timely manner I called for an update. At that time I was told the item was on backorder and not expected until late December. I needed the item, so I did not cancel. The item actually arrived in late November, but the installation process could not be completed. Help Medical told me on the phone that my machine was defective. I called the company that made my machine and they troubleshot the problem and determined that the column was defective. I ordered a new column from another company at a higher cost, received it, and the installation was able to be completed. Then I mailed back the defective column to Help Medical. It took them 2 weeks after receiving the return to post a partial refund to my credit card. What a surprise! They had my money and the defective part, so they could say anything they wanted. I was told the column was shown to hold 95% oxygen. That wasn't the problem as I had explained, the machine did not recognize that a new column had been installed. This company was dishonest with me so buyer beware.