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Pumpkin Insurance Services has 1 locations, listed below.

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    Business ProfileforPumpkin Insurance Services

    Pet Insurance

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 45 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    251 W 30th St Fl 9, New York, NY 10001
    BBB File Opened:
    9/22/2020

    Customer Complaints

    34 Customer Complaints

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    Customer Reviews

    45 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lani A

    1 star

    11/24/2024

    Denied all of my claims after paying them 80$mth for 5 mths. First they demied 3 claims for an emergency visit due to my cat having blood in her stool and lethargic/fever (due to not having complete medical history - which was actually complete besides the fact they wanted 9 years old spay records (and took them 2 mths). ****. Then when I got the old spay records (which had nothing to do with her IBD diagnosis which happened during my covered insurance period) - they denied my claims for her ultrasound and vet visit ($1100 - a lot when I make $23/hr working full time at a corporation) due to preexisting conditions bc the emergency vet visit paperwork showed that she first threw up a week before my waiting period kicked in. What the actual heck is going on here.I had no diagnosis, and in order to get a diagnosis, I had to go to a vet, and the claims are denied because she vomited a hair ball a few times and bile, and a tiny bit of food (all fairly normal cat things) during my waiting period?I had pet insurance for 4 straight years before this, and yes given I picked a bad time to switch (bc lemonade ins went up) - and this all happened during my pumpkin waiting period - but how is this considered pre existing when I as the pet owner didnt know about it, nor was there any symptoms shown until the day she passed ****** stool?Disgusting that this company can get away with ripping people off of so much money every month. Really disgusting. Ill never purchase pet insurance again. Also I came to find through medical research that *** is NOT incurable - and Ive come up with 2 herbs to give my cat that ensure she has zero symptoms and continues to eat her normal non Rx expensive c*** dehydrated protein food. What a sick sick society we have. I pray to god that this new govt administration cleans up corrupt companies and unjust laws.

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