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            Business ProfilePumpkin Insurance Services

            Pet Insurance

            Contact Information

            251 W 30th St Fl 9

            New York, NY 10001

            Visit Website
            (866) 273-6369

            Customer Reviews

            1.27/5

            Average of 44 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            251 W 30th St Fl 9, New York, NY 10001
            BBB File Opened:
            9/22/2020
            Read More Business Details and See Alerts

            Customer Complaints

            34 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Pumpkin is my insurance provider for my cats. It is not the same as a healthcare provider for a human. I was approved for $109.45 claim over 30+ days ago, which was supposed to be sent to me as a check which never arrived. Your representatives told me that the check was canceled and to enter my checking account number for a direct deposit. I did that they told me that the funds should arrive in my account by Thursday or Friday this week. This never happened so I called them today to be told that I was lied to by multiple representatives and that its gonna take 30 days from December 12 in order for you guys to re-initiate the payment into my checking account this issue needs to be taken care of now not in 30 days, I pay you guys monthly I pay you guys on time however, you wont pay me on time if this issue is not resolved in a satisfactory manner as well as a refund from my last month since I was not given the service I paid for I will cancel my plan with pumpkin and I will back charge my last six months or the payments you have one week to solve this problem
            Read More
            Read 33 More Complaints

            Customer Reviews

            44 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael R

            10/30/2024

            Used them for 5 years. Waste of money. Claims were denied erroneously and when they did cover a claim it covered barely any of the expense. I am better off putting the $300+ a month into an interest bearing savings account and use it when needed.
            Read 43 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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