Business ProfileforiHeartRadio
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 2/08/2023, the Federal Trade Commission has finalized consent orders against Google LLC and iHeartMedia, Inc. settling allegations that they produced and aired nearly 29,000 deceptive first-person endorsements by radio personalities promoting the personalities’ use of and experience with Google’s Pixel 4 phone in 2019 and 2020.
According to the FTC, in 2019, Google hired iHeartMedia and 11 other radio networks in ten major markets to have radio personalities record and broadcast first-person endorsements of the Pixel 4 phone. Google provided iHeartMedia with scripts detailing the personalities’ experiences with the Pixel 4. However, the personalities were not provided with Pixel 4s before recording and airing most of the ads, and therefore did not own or regularly use the phones.
The final orders approved by the Commission settle the allegations and bar Google and iHeartMedia from similar misrepresentations. Separate state judgments also require them to pay a total of $9.4 million in penalties.
In addition, state law enforcement partners have obtained civil penalties against the respondents: $400,000 (iHeartMedia).
At-a-glance
Customer Complaints
13 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 125 W 55th St, New York, NY 10019-5369
- BBB File Opened:
- 7/11/2006
- Years in Business:
- 13
- Business Started:
- 1/1/2011
- Business Incorporated:
- 9/16/2014
- Accredited Since:
- 4/4/2016
- Type of Entity:
- Corporation
- Alternate Business Name
- iHeartMedia
- Additional Contact Information
Phone Numbers
- (212) 377-7834Other Phone
- (212) 377-7834
Customer Complaints
13 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jenna L
1 star07/02/2024
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