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          Find a Location

          Warby Parker has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Warby Parker

              161 Avenue of the Americas, 2nd Floor New York, NY 10013-1205

            • Warby Parker

              1209 Lexington Ave New York, NY 10028

            • Warby Parker

              62 Oakbrook Ctr Chicago, IL 60623

            • Warby Parker

              89 Washington Street New York, NY 10014

            • Warby Parker

              121 Greene Street New York, NY 10012

            Business ProfileWarby Parker

            Optical Goods
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            161 Avenue of the Americas, 2nd Floor

            New York, NY 10013-1205

            Visit Website
            (646) 517-5223

            Customer Reviews

            1.41/5

            Average of 111 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            47 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Warby Parker has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Warby Parker

                161 Avenue of the Americas, 2nd Floor New York, NY 10013-1205

              • Warby Parker

                1209 Lexington Ave New York, NY 10028

              • Warby Parker

                62 Oakbrook Ctr Chicago, IL 60623

              • Warby Parker

                89 Washington Street New York, NY 10014

              • Warby Parker

                121 Greene Street New York, NY 10012

              Headquarters
              161 Avenue of the Americas, 2nd Floor, New York, NY 10013-1205
              BBB File Opened:
              5/14/2013
              Years in Business:
              14
              Business Started:
              2/1/2010
              Business Incorporated:
              5/7/2009
              Type of Entity:
              Corporation
              Alternate Business Name
              • JAND Inc.
              Business Management
              • Jeffrey Raider, Co-Founder and Co-CEO
              • Andrew Hunt, Co-Founder and Co-CEO
              • David Gilboa, Co-Founder and Co-CEO
              Contact Information

              Principal

              • Jeffrey Raider, Co-Founder and Co-CEO
              • Andrew Hunt, Co-Founder and Co-CEO
              • David Gilboa, Co-Founder and Co-CEO
              Additional Contact Information

              Fax Numbers

              • (877) 277-6340
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              47 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/01/2024

              Complaint Type:
              Order Issues
              Status:
              Resolved
              It has been just 5 months since I purchased these prescription eyeglasses. The frame is defective and bent. It can't be worn and visually cannot see with t NH em. I just asked to send them back for a replacement but they refused.
              Read More
              Read 46 More Complaints

              Customer Reviews

              111 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lisa S

              10/25/2024

              They completely dropped the ball and never even started my order almost a week and a half after I ordered .. I even paid for expedited service and have nothing to show for it yet .. no mention of ******* the order or anything for my issue! Not feeling anything good about this experience.. no stars

              Warby Parker Response

              10/28/2024

              We are incredibly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the delay on your order. A member of our team will be in touch with you shortly to help from here.
              Read 110 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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