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            Business ProfileTasting Room by Lot 18

            Retail Wine

            Contact Information

            729 7th Ave, 8th Floor

            New York, NY 10019-6897

            Visit Website
            (855) 695-6818

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            729 7th Ave, 8th Floor, New York, NY 10019-6897
            BBB File Opened:
            12/13/2011
            Years in Business:
            14
            Business Started:
            2/1/2010
            Business Incorporated:
            7/8/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Lot 18 Holdings, Inc.
            Business Management
            • Mr. Kevin Fortuna, CEO
            • Mr. Craig Davis, General Manager and SVP, Marketing
            • Prashant Sinha, VP, Financial Planning
            Contact Information

            Principal

            • Mr. Kevin Fortuna, CEO
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            A year ago I was suddenly no longer able to access or view my Tasting Room account, so every month I had to email a concierge to see what wines were scheduled for my shipments.I have a TREX membership, so every 4th shipment should charge me half price. That would have been my May shipment, but I was charged full price for it.I tried calling the company several times but the phone would either just ring and ring, or if would ring then go to dead air with no one ever answering.I sent multiple emails asking for assistance, and have received no response from them either.I should have received an email in July telling me when my August shipment was scheduled for, but I never received an email or a shipment for August.At this point I no longer want to stay on as a member, but I do want to be refunded for the 50% that I was overcharged for my May shipment. Unfortunately, their web site is no longer available so I can't even formally cancel my membership. Thank you for any help you can provide.
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Liberty L

            08/08/2022

            They started out with absolutely wonderful customer service. They were quick to answer questions about your order and really made the effort to ensure satisfaction. Within the last year that changed. Dont know if they changed owners or what happened. Now they dont answer the phone, dont fulfill orders, and dont respond to emails. Ive never met a company whose customer service degraded that badly. Ive sent 3 emails about an order that shouldve been shipped 7/24/2022 and not one response has been received. Thankfully my credit card has yet to be charged, but prior to this I was a very happy customer. Its sad that Ill have to take my business elsewhere.

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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