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Find a Location

Symmetry Physical Therapy & Wellness, LLC has 1 locations, listed below.

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    Business ProfileforSymmetry Physical Therapy & Wellness, LLC

    Physical Therapist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This firm offers physical therapy and athletic training.

    Business Details

    Location of This Business
    342 5th Avenue, Pelham, NY 10803
    BBB File Opened:
    9/25/2007
    Years in Business:
    21
    Business Started:
    9/1/2003
    Business Incorporated:
    5/22/2002
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Christopher Lauretani, President
    Contact Information

    Principal

    • Mr. Christopher Lauretani, President

    Customer Contact

    • Mr. Christopher Lauretani, President
    Additional Contact Information

    Fax Numbers

    • (914) 738-1749
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tanisha F

    1 star

    11/07/2024

    Tried to have my high functioning autistic son seen by a therapist there and was refused care without being asked of his capabilities or needs. Asked to speak with a trained staff and only the front desk who seemed to have no knowledge of the condition referred messages back to me. I felt it was very dismissive and unfair to not find out what my son could do and to ensure if I would be at his side for the entire duration of therapy. This is discrimination!!

    Symmetry Physical Therapy & Wellness, LLC Response

    11/11/2024

    Dear *******, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and understand how important it is to find the right support for your child. Our primary goal is to ensure that every patient receives the best care possible in an environment that can fully meet their needs. When our highly trained front desk representative spoke with you, his intention was not to discriminate but rather recommend a facility that would be better equipped to support your son and to provide the special resources he deserves. When you called, you specifically asked if we treat "autism" which of course as an orthopedic provider, our therapists are not trained to do so. When our front desk employee asked you to clarify, as to his understanding people do not go to therapy to specifically treat "autism", you did further clarify your request by responding with a condition in which we work with, but given the time of day you would be bringing him in, and the fact that your assistance in the sessions would be required, he determined that it would not be the best environment for him due to the busy nature of the office at that time of day that was being requested. At the timed of the call, you did not ask to speak further to a therapist to clarify and did not ask to speak directly to me about your encounter or concerns, despite your relationship already with our office already treating your daughter. I would have gladly spoken to you by phone and explained why Symmetry was not the best place for your son and would have again offered one of the hospital-based outpatient practices our front desk employee offered which specializes in treatment of children and adults with autism due to their 1-on1 nature and specialists on staff which we do not currently have. You ended the call with "thank you very much for your help with this today" and gave no indication that you felt discriminated against and instead seemed appreciative that we were able to refer your son to the best facility to care for his needs. Symmetry has provided care in the greater *********** area for the past ****************************************************************************** family member and we take these accusations very seriously. I am still available to discuss this concern of yours by phone at any time and appreciate you bringing your concerns to my attention. ***** ********* President *****************

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