Business ProfileforComfort Ortho Wear
Current Alerts For This Business
On October 4, October 17, and October 31, 2022, BBB attempted to contact Comfort Ortho Wear regarding pattern of serious complaints. BBB received complaints alleging:
We find that a pattern of complaints exists concerning customers having difficulty returning defective merchandise and getting a response to their complaints.
We have also identified a pattern in your responses to complaints. You have suggested to your customers instead of returning your defective shoes, maybe the customer should consider donating the shoes to someone in need. The business failed to respond to all of the complaints through BBB’s complaint process.
BBB notified Comfort Ortho Wear about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future.
As of November 10, 2022, Comfort Ortho Wear has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about business’ practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Rochester, NY 14611
- BBB File Opened:
- 6/16/2022
- Years in Business:
- 2
- Business Started:
- 11/28/2021
- Business Management
- Comfort Ortho Wear, Complaint Handler
- Contact Information
Customer Contact
- Comfort Ortho Wear, Complaint Handler
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
24 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Diana T
1 star09/24/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.