Business ProfileforPrice Chopper Supermarkets

I am writing to report a distressing incident that occurred on July 27, 2024, at approximately 11:10 am at your 709 Central Avenue, Albany NY 12206. I was shopping in the meat department, taking my time to select products, when a male employee began pacing behind me and seemed to be bothered. I noticed him bending down towards the packet that I had set aside and asked me if I was taking that package. I glanced over to look at him and said, "No, not yet," and continued to look at the package that I had in hand. The employee remained in a reaching, bending-down position and grabbed the package and said, "Then put the **** back, don't come messing up my section" at the same time he began to organize other packages. I replied with, "If you didn't like where the package was, all you had to do was put it back where you wanted it to be since you're the one that works here." The employee proceeded to answer back with discriminatory remarks, implying that I thought I could treat him poorly because of his race. I felt disrespected, harassed, and targeted and everything escalated into a heated exchange. I walked over to the front desk and requested a supervisor. I asked the supervisor if he could please look at his cameras and observe what happened. The supervisor claimed no access to security cameras. The supervisor sided with the employee, stating he was under pressure to complete tasks. The supervisor seemed uninterested in assisting me and provided vague answers to my questions. I was shocked by the lack of support and understanding from the supervisor. I asked the supervisor for headquarters' contact information, which he initially refused to provide. The supervisor's belated apology was insufficient, and I left the store feeling anxious, frustrated, and humiliated. I request a thorough investigation, appropriate disciplinary action against the employee, and measures to ensure customers are treated with respect and dignity. Sincerely, ******* *****