Business ProfileforBison Turf Equipment, Inc.

i hesitate to give one star. I was referred to Bison Turf by the *** Company as i had an issue with my *** mower starting. I had several calls with *** where they walked me through the process and then told me to return the mower to ***** ( Williamsville) as ***** is the current reseller. i bought the lawnmmower from **** ***** who no longer resells. of course i thought this was not going to work and it didnt. The managers at ***** were excellent and called *** for next steps. *** advised to take the mower to an authorized repair shop- Bison Turf. now we schlepped the mower in the car to Bison. the men at the counter were helpful initially. then the 'manager Ryan K**** advised i need a new battery. i already had a new battery and charger and *** walked me through many steps and advised it was fine. then we took the battery to ********** Battery who tested and said it was operational and fully charged. since Bison charged me for the little work they did i called them back to advise. this manager Ryan K*** was billigerent and told me ********** isnt qualified to test *** batteries and insisted i buy a new battery. i watched a video on *** website and asked to trouble shoot. guess what - their video shows the main handle which has to be fully upright and locked in place. the instructions that showed this on my mower were covered in taped cardboard. i certainly did not perform this action. i removed the cardboard, read the instructions and locked the arms in place. voila it worked and i mowed the lawn. so who was duplicitous in this obvious covering of the important instruction? when i called Bison Ryan K*** he said 'what do you want from me? you didnt buy the *** from Bison. i have never been so rudely scammed and plan to go online to all local venues to steer my neighbors from this business.