Business ProfileforJovia Financial Credit Union

SHADY! AND JOVIA MAKES PAYING TOWARDS PRINCIPAL LOAN BALANCE IMPOSSIBLE - THIS IS THEFT- ******* Bronco loan was initiated with Jovia from the dealership in Sept 2023. After 12 months of my scheduled monthly payments, I attempted to make a large lump sum Principal Reduction of $10,000.00. The online system does not provide an option so I called their customer service on 9/30/24. After being transferred and on hold numerous times, for a call that lasted 49 minutes collectively, I was told that I needed to set up an External Acct and then wire money to the Savings Acct ********************** set up, and then Call them once that was completed, and they would manually apply my payment to Principal. I follow all steps, and my External Transfer is DENIED. PS they only allow a $2K MAX pymnt in one day - and a $5K MAX PYMNT in an entire MONTH. I call again 10/02/24 and after being on hold for 30 minutes - they tell me that I am using my HUSBAND'S acct and that is why I cannot make a payment. BOTH MY HUSBAND AND I ARE ON THIS ACCT. THEY VERIFIED MY SSN AND MY MOTHER'S MAIDEN NAME. Both my husband and I are on the external acct as well. They come up with so many excuses as to why I am not being permitted to make a Principal Reduction to CUT THE 6.9% Interest Rate on my 815 Credit Score for a BRAND NEW VEHICLE that I purchased. I will be paying this loan in full and they will not receive another HARD EARNED DOLLAR off of me in the form of interest in this awful economy filled with GREED AND INFLATION! UNBELIEVABLE! I thought a LAW WAS PASSED PROTECTING CONSUMERS against CAR LOANS that would NOT ALLOW PRINCIPAL PAYMENTS??? NEXT STEP CONTACTING ***.

Our apologies as you were not given complete information related to the transaction you are looking to do. We fully support the ability to make large principal payments to you loan via a variety of methods. We have attempted to contact you by phone and email over that last few days and have not received a response. Happy to ensure your payments are received and backdated once processed.