Business ProfileforBridals By D Inc.

My fiancée, *****, purchased a custom wedding dress from Bridals by D, and we encountered numerous issues, both with the quality of the dress and delays in its delivery. The dress arrived late and did not meet the promised specifications, including using glue instead of stitching, incorrect alterations (armholes replaced by a strap), and poor overall craftsmanship. Due to these issues, ***** was unable to wear the dress because it was unwearable, and she had to wear a friend’s old dress for the wedding. We reached out to Bridals by D several times and received a few responses, including an offer to sell the dress after the wedding and issue a refund. However, this solution is too uncertain, as there is no guarantee when or if the dress will sell. In response, I clarified that we are seeking a full refund for the dress due to its unwearable condition and the failure to meet the promised specifications. Despite multiple follow-up emails, we have not received any further response from Bridals by D. We are filing this complaint with the BBB to seek resolution. We are requesting a full refund for the dress due to its poor quality and unwearable condition. We hope to resolve this matter promptly and fairly.