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            Business ProfilePAWZ Inc

            Online Retailer

            Additional business information

            Additional Info:

            UPDATE: March 2023, BBB received return mail for 4718 Everhard Road NW, Canton, OH 44718, stating "Return to Sender, Not Deliverable as Addressed - Unable to Forward.  

            Beginning in January 2023, BBB received complaints regarding skincare products and lotions received in packaging with return labels "from" PAWZ, 4718 Everhard Road NW, Canton, OH 44718. BBB confirmed with the post office that PAWZ, Inc had moved from this location. Consumers alleged receiving pop up ads while on the internet, receiving more product than was ordered and not being able to either get a refund or stop future shipments and charges. Paperwork shows the company shipping the items is Perfect 10 Skin LLC. It is unclear at this time how PAWZ is involved.

            Additional Info:
            November 2019 Pawz, Inc. acquired the Pawz brand from Pawz, LLC. Pawz, Inc. is owned and managed by a new team, which has advised us they are committed to appropriately resolving all reasonable requests for refunds even if they are owed by Pawz, LLC. Prior to the Ownership change, Pawz, LLC had been the subject of complaints. You can see the business profile link for Pawz, LLC at https://www.bbb.org/us/oh/canton/profile/online-retailer/pawz-llc-0282-92010198.

            See all additional business information

            Contact Information

            Canton, OH 44718-2423

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            Customer Reviews

            4.35/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Pawz, Inc offers the sale of  lifestyle brand apparel and merchandise to dog lovers online and through select retailers.

            Business Details

            Location of This Business
            Canton, OH 44718-2423
            Email this Business
            BBB File Opened:
            12/9/2019
            Years in Business:
            5
            Business Started:
            10/17/2019
            Business Incorporated:
            10/17/2019
            Type of Entity:
            Corporation
            Business Management
            • Mr. Dylan Richards, Operations Manager
            Contact Information

            Principal

            • Mr. Dylan Richards, Operations Manager
            Additional Contact Information

            Email Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            On December 27, 2022 I ordered a ****** ****** Cat Scratcher from PawzCity. My credit card was charged $43.00 CAD and I received confirmation for the order #****. I checked the status after a day or two and it was listed as being processed. When the status didn't change for 2 weeks I contacted customer service on their website, and never got a response. I was going through chemo at the time, and with all the health issues I never followed up. Although it would be nice, at this point I am not expecting to get my money back. I just wanted to add to the evidence against this sham company.
            Read More
            Read 10 More Complaints

            Customer Reviews

            34 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Maria R

            04/19/2024

            My order #* * * * * * was delivered on April 4th and is too big. I have emailed on the dates below for an address and instructions to return to *************. emails sent April 6, April 9, April 10, April 12 and today April 19. I also sent them one from their website form. Their website states...If you would like to make an exchange, we will accept an exchange as long as you contact us at ********* within 30 days of the delivery date. We will either issue store credit for what was spent upon arrival or we will process the exchange for you. Please help I just need to return this and get a refund.
            Read 33 More Customer Reviews

            Local BBB

            BBB Serving Canton Region & Greater West Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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