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          Find a Location

          First Student has 665 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First Student

              191 Rosa Parks Street, 8th Floor, Cincinnati, OH 45202

            • First Student

              217 Race St Adrian, MI 49221-2035

            • First Student

              1812 S. 12th Street Allentown, PA 18103

            • First Student

              1185 Smith Road Ancaster, ON L9G 3L1

            • First Student

              650 South Street Anoka, MN 55303

            Business ProfileFirst Student

            Transportation
            Multi Location Business

            Contact Information

            191 Rosa Parks Street, 8th Floor,

            Cincinnati, OH 45202

            Visit Website
            Email this Business
            (800) 844-5588

            Customer Reviews

            1.22/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers student transportation services.

            Business Details

            This is a multi-location business.

            Find a Location

            First Student has 665 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First Student

                191 Rosa Parks Street, 8th Floor, Cincinnati, OH 45202

              • First Student

                217 Race St Adrian, MI 49221-2035

              • First Student

                1812 S. 12th Street Allentown, PA 18103

              • First Student

                1185 Smith Road Ancaster, ON L9G 3L1

              • First Student

                650 South Street Anoka, MN 55303

              Location of This Business
              191 Rosa Parks Street, 8th Floor,, Cincinnati, OH 45202
              Email this Business
              BBB File Opened:
              4/17/1997
              Years in Business:
              25
              Business Started:
              7/6/1999
              Business Incorporated:
              8/28/1991
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Mr. Tom Secrest, Vice President
              • Mr. Darryl Hill, Senior Vice President
              • Mr. John Kenning, President/CEO
              • Mr. Dean Suhre, COO
              • Chris Bokelman, Marketing Director
              Contact Information

              Principal

              • Mr. John Kenning, President/CEO

              Customer Contact

              • Mr. John Kenning, President/CEO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              38 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              The bus company is very unprofessional! 8.21.24 was the first day of school and the bus monitor threatened to have the bus driver stop the bus and put my daughter on the side of the road, due to my daughter being afraid of a bee that entered the bus and was surrounding her.
              Read 37 More Complaints

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kaylyn M

              10/28/2024

              If I could leave zero stars I would! They don’t pick up students or answer the phone! I don’t have to give a long explanation because other parents have already given it! Y’all are pitiful company!!! The whole staff needs to be fired in ***** ****** *****

              First Student Response

              11/05/2024

              local staff have tried several times to reach this parent with no response, until today. They are working with the parent to resolve the issue.
              Read 17 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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