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          Find a Location

          City of Cleveland Division of Water has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • City of Cleveland Division of Water

              1201 Lakeside Ave E Customer Service Department Cleveland, OH 44114-1132

            • City of Cleveland Division of Water

              PO Box 94540 Cleveland, OH 44101-4540

            Business ProfileCity of Cleveland Division of Water

            Utility Water Company
            Multi Location Business

            Contact Information

            1201 Lakeside Ave E

            Customer Service Department

            Cleveland, OH 44114-1132

            Visit Website
            (216) 664-2444

            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            49 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 168

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            City of Cleveland Division of Water has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • City of Cleveland Division of Water

                1201 Lakeside Ave E Customer Service Department Cleveland, OH 44114-1132

              • City of Cleveland Division of Water

                PO Box 94540 Cleveland, OH 44101-4540

              Location of This Business
              1201 Lakeside Ave E Customer Service Department, Cleveland, OH 44114-1132
              BBB File Opened:
              8/20/1991
              Years in Business:
              168
              Business Started:
              9/24/1856
              Alternate Business Name
              • Cleveland Division of Water
              Business Management
              • Shereda Walker-Holivay, Customer Account Manager
              Contact Information

              Customer Contact

              • Shereda Walker-Holivay, Customer Account Manager
              Additional Contact Information

              Fax Numbers

              • (216) 664-4007
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              49 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/29/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I attempted several time to contact Cleveland Water about an accidental overpayment scheduled for November 4 and received no satisfaction. First, I could not get through, was disconnected multiple times then I was informed that my account number was not valid - but it was accurate! When I FINALLY reached a human who confirmed that if I wanted to cancel that I had to go to the customer portal and cancel it myself. HOW? I saw nothing that allowed me to do that. I make online payments consistently and am fairly well versed on how to do this and never had an issue with any service provider prior to this. I was shocked when the agent said she has no idea how to navigate the portal and could not instruct me. Her answer was "oh well, if you overpaid, it will just be credited in the next billing cycle" and that is in a month. This is not acceptable customer service, but I doubt that they care since they are the only game in town. NOTE: upon checking online, there is a notation that the customer cannot cancel online and must contact Cleveland Water. Now I have spent one hour with no resolution. This may not be a big deal for some, but I am on a fixed income so it is to me.
              Read More
              Read 48 More Complaints

              Customer Reviews

              9 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Susan R

              10/26/2024

              KeyBank has been paying my monthly water bills. They have paid a total of $668.93 from February thru July 2024. Despite multiple efforts to clarify what account they have applied these funds, I continue to receive an outstanding water bill in the amount of $209.90. How does this get clarification without so much as a call or letter. Just another outstanding bill.
              Read 8 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

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