Business ProfileforMontrose Ford, LLC

My insurance company recommended **** Montrose ***************** I never received an update on my vehicle within two weeks, I had to call them. Some parts were on back order.my vehicle sat outside for three months without being started . When I finally picked my vehicle up three months later. I drove it less than five miles , the *** censor and Emissions system light came on and the vehicle idled while in park. I was asked to bring it back , so they could troubleshoot. The collision center was unable to fix the vehicle, they sent it to ************. Sierra ****** ran test and sent a video a censor needed to be replaced, my rotors and break pads. The video mentioned that this was likely from sitting in outdoor elements for a period of time . Montrose Ford cover the cost of the censor replacement.I spoke with the director ***, he was condescending, lack empathy, and was rude. I have never experienced anything like this in my life. I was left with a bill from Acura for $1400 .*** spoke with the service technician from Acura who confirmed that this was likely because the vehicle sat . I was responsible for not only the bill , but transportation to pick my vehicle up from the location they sent my vehicle to. I had just replaced my rotors in Oct and breaks in January.