We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Liberty Home Mortgage Corporation has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLiberty Home Mortgage Corporation

            Mortgage Broker
            Multi Location Business
            BBB accredited business

            Contact Information

            6225 Oak Tree Blvd

            Independence, OH 44131-2509

            Visit Website
            Email this Business
            (440) 665-7627

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/21/2015

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Liberty Home Mortgage Corporation is a direct lender specializing in VA, USDA, FHA and Conventional Purchase loans in 45 states.

            Products & Services

            From Conventional to FHA, VA & USDA to rehab loans, purchase, refinance, debt consolidation & mortgages for less than perfect credit and hard to verify income borrowers, Liberty Home Mortgage Corporation directly lends to residential type mortgage loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Liberty Home Mortgage Corporation has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              6225 Oak Tree Blvd, Independence, OH 44131-2509
              Email this Business
              BBB File Opened:
              1/2/2014
              Years in Business:
              11
              Business Started:
              8/29/2013
              Business Incorporated:
              8/29/2013
              Accredited Since:
              1/21/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of RM.850241.000 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Ohio Department of Commerce / Division of Financial Institutions

              77 South High Street, 21st Floor

              Columbus OH 43215

              (614) 728-8400

              Fax: (614) 7280380

              https://www.com.ohio.gov/fiin

              BBB records show a license number of MLO.007504.002 or NMLS ID 120117 for this business, issued by Nationwide Mortgage Licensing Service (NMLS). The expiration date of this license is 12/31/2024.

              These agencies may include:

              Nationwide Mortgage Licensing Service (NMLS)

              (240) 386-4444

              https://www.nmlsconsumeraccess.org/

              Type of Entity:
              Corporation
              Business Management
              • Mr. Khash Saghafi, Owner
              Contact Information

              Principal

              • Mr. Khash Saghafi, Owner

              Customer Contact

              • Mr. Khash Saghafi, Owner
              Additional Contact Information

              Fax Numbers

              • (440) 580-0133
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/05/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Below is a letter that sums up what I've sent this company and still no response. The Company's NMLS #1114762 and the Bitter loan officer I worked with NMLS #*****. I would like to show how upset and spiteful this company has been since I refused to settle for their loan proposal. I am writing to you regarding recent activity on my credit report, that was performed by your company without my authorization or knowledge. I am a previous client of Liberty Home Mortgage Corp. We went through NMLS# ***** to refinance our home a few years back, and recently looked into updating our mortgage with a Cash Out Refi, that my wife and I ultimately turned down. On 5/22/24 we declined the Cash Out Refi offer that was compiled by NMLS #*****, and was assured that my loan been cancelled / denied per requested. On 5/28/24 we received an alert from Experian that my credit had a Hard Inquiry pulled. I contacted the company listed on the report, Lenders One, first thing this morning (5/29), and was informed that NMLS #***** from Liberty Home Mortgage Corp. had requested the credit report at 12:38pm EST on 5/28/24. I explained that I did not authorize this credit report and that I have no idea why, NMLS #***** would have performed this search as we had already closed out an offer and did not intend to enter into any additional offers. The representative, from Lenders One, informed us that yesterday’s credit inquiry can be suppressed if Liberty Home Mortgage Corp. sends a formal request to their company (Lenders One).
              Read More
              Read 3 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rilie B

              09/26/2024

              This company deserves 0 stars. Over the last month I worked with a lender from this company as a first time home buyer. HUGE MISTAKE. Throughout the entire process, the lender failed to communicate with both me and my realtor. In multiple instances, we had to do things that were his responsibility. 2 days before closing, he asked me to wire the closing costs. At this point, he had not even sent the closing disclosure to the attorneys for them to know how much money I owed. An hour before our closing he called to say we couldn't close because of a mistake on his side. He failed to communicate with me, my father, and realtor claiming he only works 9-5pm. He failed at every part of the loan process. He completed everything at the last possible minute and failed to take accountability for his mistakes. We ended up closing 3 hours later affecting everyone including the seller's closing. Not only was closing delayed, fees were not accurately quoted and numbers/dates were incorrect. None of my questions could be accurately answered throughout the process. Rather than taking accountability, both the lender and his lead continued to make excuses and blame others for their mistakes. Even the closing attorney had never seen anything like this. This should have been an exciting experience for me, but this company made it so beyond stressful. They need to be held accountable and this lender should not have a valid license.

              Liberty Home Mortgage Corporation Response

              09/27/2024

              We are sorry to hear about your experience, but in trying to help you shop for the lowest insurance premiums, there were changes near the end which caused a small delay even though we still closed sooner than the original contract date. There are a lot of moving parts on these transactions and numbers are always estimated until closing. We wish you the best in your new home.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.