Business ProfileforKen Ganley Kia Mentor

I took my car to the dealership on 8/14 for an oil change, inspection, and recall. Afterward, my car couldn't accelerate above 60 mph without shaking. Restarting seemed to help, but the issue reoccurred intermittently. On 9/3, the check engine light came on. The dealership scheduled me for 9/11 and mentioned it might be a software update or something under warranty. They found misfiring cylinders and noticed an issue with the spark plugs, so they changed those, but the problem persisted. They determined they need to replace the fuel injector but doing that didn’t fix it, and they eventually involved Kia’s tech line. On 10/10, they discovered "manufacturer damage," including frayed wires in the harness, so they were waiting 3-5 days for the harness so they could replace it, which did not resolve the issue. As of 10/18, the issue remains unresolved and undiagnosed. The dealership is hesitant to follow the next step, which is to call a field inspector and are continuing to rely on the tech line, which has had no success in about a month. If they involve the field inspector, they said it could take weeks before they can make it to the location. I’m frustrated by the ongoing undiagnosed issues with my new 2023 Kia K5 and lack of resolution, especially with waiting through multiple repairs and being left without any answers. I'm concerned about how long this will take and what the next steps are. When I call about a timeframe, I’m told they don’t know and there’s nothing that can be done to push this process along. If the car is new, why are they coming across so many things to repair and why is the car still running poorly with all these repairs when it’s new. I’m concerned with how this car was constructed.